Shipping policy
M/s SEWAA FOOD INDUSTRY (operating as Sewaafoods). Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within [e.g., 1-2 business days]. Orders are not shipped or delivered on weekends or holidays.
Because we prioritize the freshness of our traditional spicy food products, if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur, especially during peak festive seasons.
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Standard Shipping: Estimated delivery time of [e.g., 3-5 business days]. Cost: [e.g., ₹50 or Free for orders over ₹500].
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Expedited Shipping: Estimated delivery time of [e.g., 1-2 business days]. Cost: [e.g., ₹100].
3. Local Delivery
We offer specialized local delivery options for customers within the Shivamogga area.
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Local Delivery: Available for addresses within [e.g., a 10km radius] of our Ashoka Nagara facility. Estimated delivery: [e.g., Same day or Next day]. Cost: [e.g., ₹30].
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours.
5. Damages During Shipping
M/s SEWAA FOOD INDUSTRY takes great care in packaging our spicy delights to ensure they arrive safely. However, we are not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim, and refer to our Return Policy for more information on how we can assist you with replacement items.